14 Day Money Back Guarantee. Your satisfaction is very important to us, therefore if you are not fully satisfied with your purchase please contact us ASAP. We will work with you to ensure your complete satisfaction or refund the cost of the item if a solution cannot be found. Any items for return must be sent within 14 days of the date received by you. All returned items will be inspected prior to issuing a refund. As all items remain the responsibility of the sender until we have received the item back we recommend that you send your return by insured, 'signed for' postage for your own protection. Please mark any items to be returned with RETURN ITEM and include your purchase details including name, address and date purchased. Please note the item must be returned in its original, undamaged packaging with labels attached and must NOT have been used. Refunds will be issued after checking the goods have been returned in this condition and within 3 days of receipt at the latest.